Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@trends-kids.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@trends-kids.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trends-kids.com.

Return & Refund Policy – Trends Kids

At Trends Kids, customer satisfaction is our priority 💛
Please read our Return & Refund Policy carefully before placing an order.

✅ Returns / Exchange Policy

Please check the product in front of the delivery person after receiving the parcel.

  • If you receive a damaged, defective, or wrong product, please take clear photos immediately and contact us.
  • The product must be returned instantly to the delivery person.
  • If the mistake is from our side, we will provide a free exchange within 2–4 working days.

If exchange is requested due to customer preference (size/color/change of mind), new delivery charges will apply:

  • Dhaka City: ৳70
  • Outside Dhaka: ৳130

⚠️ Complaints or return requests after the delivery person leaves may not be accepted.

🛠 Damages & Issues

Please inspect your order immediately after delivery.

If you receive:

  • Wrong item
  • Damaged product
  • Defective item

Please contact us with photos/videos so we can review the issue and provide a quick solution.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Discounted / final sale items
  • Gift cards
  • Personal care or intimate items

🔄 Exchanges

  • If the issue is caused by Trends Kids → Free exchange available.
  • If exchange is requested by customer choice → Delivery charges will apply.

Exchange processing time:

  • Usually within 2–4 working days.

💳 Refunds

After receiving and inspecting the returned product, we will notify you regarding refund approval.

  • Approved refunds are processed within 7–10 working days.
  • Refund timing may vary depending on bank/card/mobile banking provider.

If you do not receive your refund after 15 working days, please contact us.

📞 Contact Information

Trends Kids Support
📧 support@trends-kids.com
🌐 trends-kids.com

Return Address:
Singapore Trading Centre
Opposite Medical Road
Ashkona Airport, Uttara 1230
Dhaka, Bangladesh